Common purchase queries answered
Orders and Shipping
Most orders ship same day depending on the size of the order. During show season it’s wise to order your prints in advance.
Creating an account is super easy. You can create an account during checkout before placing your order.
You can change your shipping address on your account page. When you place an order, you can indicate where you would like your order to be shipped to.
We keep you informed by email of the status of your order.
For security measures we do not keep your credit card information on file. If you are a regular customer and would like us to keep your card on file, please contact us with your request. A member of our accounting team will reach out to you.
Wholesale Artist Giclée and Echo Printworks are subsidiaries of Archival Printworks LLC
We are required to charge sales tax for shipments within SC state.
We ship within the continental United States.
Often your order is shipped within one package. Some exceptions apply.
Common shipping queries answered
Returns and Exchanges
We do not accept exchanges or returns.
If you have received the wrong item contact us. Include a pic of the item you received with an explanation of the item you ordered.
If your order arrived damaged, be sure to take a pic of the exterior of the package including the tracking number. Include pics of the damaged items and contact us.
For customer support go to the “Contact Us” page with your query. A member of our team will reach out to you.
You must immediately reach out to us if you have entered an incorrect shipping address. We can redirect your shipment. A redirect fee is charged by our shipper.
You must Contact Us immediately to change or cancel your order.